Privacy Policy

1. Introduction

CoverageCalls.com ("CoverageCalls," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when consumers visit our websites or request information about Final Expense insurance, and when business partners (agencies, call centers, and licensed agents) engage with our services.

2. Information We Collect

We may collect the following categories of information:

• Contact details such as name, phone number, email address, and ZIP code submitted on our properties or partner properties.
• Information consumers provide when requesting Final Expense burial insurance information, including age, beneficiary intent, and coverage interest.
• Call data such as inbound phone numbers, call duration, time, and recordings where permitted by law.
• Business contact information from agencies and call centers that book a call or sign up for our services.
• Technical data including IP address, device, browser, referring URL, and usage analytics collected via cookies and similar technologies.

3. How We Use Information

• To connect consumers who have requested information with licensed insurance agencies.
• To operate, maintain, and improve our websites, marketing, and call delivery services.
• To communicate with business partners about quotes, onboarding, billing, and account matters.
• To comply with TCPA, DNC, state insurance, and other applicable laws.
• To detect, prevent, and address fraud, abuse, or security issues.

4. TCPA & Consumer Consent

All consumer contact information delivered through CoverageCalls originates from express written consent collected on CoverageCalls.com or partner properties. By submitting your information you agree to be contacted by CoverageCalls and its licensed insurance partners regarding Final Expense coverage, including by telephone, SMS, and email, using automated technology where applicable. Consent is not a condition of purchase. You may opt out at any time as described below.

5. How We Share Information

We share consumer information with licensed insurance agencies and call centers that purchase inbound calls or lead data from us. These partners are independently responsible for their own TCPA, DNC, and licensing compliance. We may also share information with service providers (hosting, analytics, telephony, CRM) acting on our behalf, and when required by law, subpoena, or to protect our rights.

We do not sell personal information to third parties for their own independent marketing.

6. Cookies & Analytics

We use cookies, pixels, and similar technologies to operate the site, remember preferences, measure marketing performance, and improve user experience. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

7. Data Retention & Security

We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. We use reasonable administrative, technical, and physical safeguards to protect information, but no system is completely secure.

8. Your Choices & Rights

• Opt out of marketing calls or SMS by replying STOP or asking to be placed on our internal Do Not Call list.
• Unsubscribe from marketing emails using the link in any email.
• Request access, correction, or deletion of your personal information by emailing the address below. Subject to verification and legal exceptions.
• Residents of California and other states with comprehensive privacy laws may have additional rights, including the right to know, delete, correct, and limit certain uses of personal information.

9. Children's Privacy

Our services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be communicated through the site or other reasonable means.

11. Contact Us

Questions about this Privacy Policy or our data practices? Email sales@coveragecalls.com.